Old habits die hard. However, if you’re willing to make some changes to your current communication habits, Unified Communications solutions have the power to increase productivity, improve collaboration, and enable you to work from anywhere. But before rolling out a new UC strategy, spend the extra time up front putting together a strategy so a failed implementation doesn’t end up costing you more in the long run. Protect your investment by following these tips for success to ensure your UC roll out is a success.
Plan for success
Start with a plan. How does Unified Communications fit into your overall business strategy? What are your pain points and how will UC address them? Asking these questions ahead of time will help you to choose the right solution for your business needs. It’s also important to assess the support needed before and after the deployment so you can to allocate the necessary resources for implementation and training. Taking the time to step back to see the bigger picture will help you in the long run.
One of the biggest reasons UC strategies fail is the underutilization of tools by employees. Before narrowing down the right solutions for your company, solicit input from your employees. What tools do they use the most? What about the current technology is holding them back? Bringing in multiple perspectives helps you understand what features are necessary, prevents you paying for features that will go unused, and gets buy-in from your employees early on. Employees are far more likely to adopt UC tools when they see the value in them.
Give end-users the resources they need
Spend the time training upfront to save you headaches later. Trainings, lunch and learns, and webinars that cover not only how to use the features, but also the benefit and how it fits into the overall strategy help them to see the big picture and integrate UC into their daily routine. Clearly outline and distribute support options, whether it be a support number to call or an email to contact, so employees know how to get help when they need it.
Be a cheerleader
It’s important leaders in the company are early adopters of the new technology to set a precedent. Another great way to inspire staff members to adopt the new tools is to share company use cases to help others to see the advantages of the UC solution and inspire them to explore the full range of features available.
Unified Communications can help you work smarter. Talk to Yaza today about developing a Unified Communications plan to meet your business needs.